Step By Step Process

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Bag It & Schedule

Pack up your washable laundry in a bag (no dry-clean-only items, please!). Confirm your address, and we’ll handle the rest.

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We Pick It Up

During the selected time window, you can either hand your laundry to our team in person or leave it safely at your door for contactless pickup. We’ll weigh the bag and send you the invoice right after pickup.

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Relax While We Work

We’ll clean, dry, and fold your laundry. Payment is required before we return your fresh laundry, but we get started even if payment isn't completed yet.

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Fresh Delivery in 48 Hours

Once the payment is received, your laundry will be delivered back to you, clean and ready to go—within 48 hours!

We are here to help you

Frequently asked questions

Find the answers you are looking for by browsing through a number of questions we get asked a lot.

How do I schedule my first pickup?

You can schedule your first pickup on our website at www.lavex.ca, or by calling us directly at 438-455-2235 before 5 PM for same-evening pickup.
If you encounter any difficulties, feel free to email us at contact@lavex.ca—our team is always here to help!

What should I expect with my first order?

1. Pickup Process

  • Once your order is scheduled, you’ll receive a confirmation email. Ensure your address and phone number are accurate.

  • On your scheduled evening, our Laundry Hero will text you an estimated time of arrival.

  • Prepare and sort your clothes or items for cleaning ahead of time.

  • Flexible Plan orders include a Pickup and Delivery Fee of $9.95, which does not apply to the Premium Plan.

  • Rush delivery is available for $5.00 extra, ensuring your laundry is returned within 24 hours. This fee is also waived with the Premium Plan.

  • Have special instructions? Let your Laundry Hero know (e.g., stains or delicate items).

  • If you’re not home, simply leave your laundry bag at the door for contactless pickup.

2. Laundry Cleaning

  • We wash, dry, fold, and even pair your socks!

  • Once your laundry is processed, you’ll receive a detailed email with a list of items, the total weight, and an invoice.

  • We use multiple quality control checks to insure excellent result.

3. Delivery

  • On the morning of your scheduled delivery, we’ll send a text to confirm your delivery.

  • If the delivery is not confirmed, we’ll notify you on the next day.

  • Once confirmed, you’ll receive an estimated delivery time via text.

  • Be sure to open your bags to let your clothes breathe and check your order.

  • Then, repeat the process for your next pickup!

How does payment work?

You can pay during pickup or after receiving the invoice.

  • We accept both debit cards and credit card in person but only credit cards via email invoice.

  • After pickup, we weigh your laundry and send an email invoice with the total, calculated based on the rate per pound plus any applicable fees.

Where do my clothes get picked up and dropped off?

We come directly to your location!

  • Include your address and any important details when scheduling.

  • Our driver will confirm the pickup and drop-off details before arriving.

  • Contactless pickup and delivery are also available.

How long does it take to bring back my clothes?

  • Flexible Plan: Standard delivery takes up to 48 hours (2 days). For faster service, you can select Next Day Express Laundry for a 24-hour turnaround.

  • Premium Plan: Includes a guaranteed 24-hour delivery policy.

What type of clothes do you clean?

We handle all clothes that are safe for washer and dryer use. This includes:

  • Clothing

  • Bedding and comforters

  • Bathroom mats and towels

Just toss it in a bag, and we’ll take care of the rest!

What detergent and fabric softener do you use?

We offer flexible options based on your preferences:

  • Scented (default): Provides a traditional, fresh laundry smell.

  • Hypoallergenic: Ideal for individuals with sensitive skin or families with young children.

Let us know your choice when booking, and we’ll accommodate your request.

Do you provide dry cleaning or ironing services?

Not yet, but we’re working on it!
Currently, we specialize in full-service wash, dry, fold, and sort laundry with convenient pickup and delivery.